1. Top
  2. Frequently Asked Questions

Frequently Asked Questions

  • Hotel / Guest rooms

    What are the check-in and check-out times?

    Check-in time is 16:00 and check-out time is 10:00.
  • Hotel / Guest rooms

    Can I check in early?

    Early check-in is not possible, but we can store your luggage before check-in.
    Please contact the front desk.
  • Hotel / Guest rooms

    Can I check in late?

    Yes.There are no particular restrictions, but the automatic doors on the first floor will close after midnight.After midnight, please contacContinue reading
  • Hotel / Guest rooms

    Can I extend my check-out time?

    We cannot extend your check-out time, but we can store your luggage until 4:00pm.
    Please contact the front desk.
  • Hotel / Guest rooms

    Is there a curfew at the entrance?

    There is no curfew, but for safety reasons, the first floor entrance will be locked between midnight and 6am.
    To unlock the door, please calContinue reading
  • Hotel / Guest rooms

    Can I leave my luggage before check-in or after check-out?

    The front desk can handle this matter.
    Please do not hesitate to contact us.However, after check-out, we will only accept guests until 4:00 Continue reading
  • Hotel / Guest rooms

    Can I pay by credit card?

    Yes.Available for use.
    (JCB/AMEX,Visa,MUFG,DC,UC,Rakuten,SAISON,DINERS,AEON,Epos,UnionPay)
  • Hotel / Guest rooms

    If I cancel my reservation, will there be a cancellation fee?

    The cancellation fees for reservations will be charged as follows:

    7 to 2 days before your stay... 20% of the basic accommodation fee
    The dContinue reading
  • Hotel / Guest rooms

    What amenities are available?

    Amenities below are available.
    ■Bedclothes(Futon (Japanese bedding))
    ■Indoor clothes
    ■Towel
    ■Bath towel
    ■Toothbrush
    ■Comb
    ■Shampoo / Hair coContinue reading
  • Hotel / Guest rooms

    Do you have a mobile phone charger?

    Yes, we have mobile phone chargers available for loan at the front desk.Please do not hesitate to contact us.
  • Hotel / Guest rooms

    What kind of rental items are available?

    Portable charger.We provide LAN cables, trouser presses, irons, high-end hair irons, high-end hair dryers, facial massagers, nail clippers, Continue reading

Reservations and Inquiries

Please contact us if you have any questions.